Refund policy

Returns & Refunds

Each TRACE Adventure map is personalised and created specifically for you using your GPS data, chosen details and, where supplied, your photos.

Personalised products

Because our maps are custom-made, we cannot accept returns or provide refunds for change of mind once work on your personalised map has begun.

If you need to cancel or change your order, please contact us as soon as possible. If work has not yet begun, we'll do our best to accommodate your request.

Digital maps

Due to the personalised nature of our digital products, digital PDF maps cannot be returned or refunded once they have been supplied, except where required by law.

Damaged, faulty or incorrect prints

If your printed map arrives damaged, faulty, or is different from what you ordered, please contact us as soon as possible.

Please include your order number and, where applicable, photos showing the issue. We'll assess the problem and arrange an appropriate remedy, which may include a replacement or refund.

Problems with supplied information

Please check that the information and files you provide when ordering are correct. TRACE Adventure cannot be responsible for errors resulting from incorrect names, race information, GPS files, photos or other information supplied by the customer.

Your consumer rights

Nothing in this policy limits or excludes any rights or remedies you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer law.